Cancellation and Refund Policy

Cancellation and Refund Policy

At Wide Bay Pet Sitting & Concierge Service, we understand that plans can change and you may need to cancel or modify your services. We ask that you please provide as much notice as possible to allow us to make the necessary arrangements.

Cancellation of services:

If you need to cancel your services, please contact us as soon as possible. For cancellations with less than 24 hours’ notice, we may charge a cancellation fee to cover the costs of any services that have already been provided.

Refunds:

If you are not satisfied with the services we have provided, we will refund the fees for any services that have not been completed. Please contact us to request a refund and we will review your request on a case-by-case basis.

We reserve the right to refuse a refund or cancel services if we have reason to believe that the services are being used in a fraudulent or illegal manner.

Thank you for choosing Wide Bay Pet Sitting & Concierge Service. We appreciate your business and are committed to providing the highest level of service to our clients.