Terms and Conditions

Terms and Conditions

Services:
We provide a range of pet care and concierge services as described on our website. We will use our best efforts to provide these services in a timely and professional manner. However, we cannot guarantee the availability of services at all times and are not responsible for any delay or failure to provide services.

Payment:
Payment for our services is due at the time of booking or upon completion of the services, as agreed in advance. We reserve the right to modify our fees and payment terms at any time.

Cancellation and Refunds:
Our cancellation and refund policy is set out in the separate Cancellation and Refund Policy, available on our website is incorporated into these terms and conditions by reference.

Liability:
We will not be liable for any loss or damage arising from the use of our services, except to the extent required by law. This includes, but is not limited to, any damage to your property or the property of third parties, and any injury to you or your pets.

Privacy:
Our privacy policy, which is available on our website, explains how we collect, use, and disclose personal information. By using our services, you consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy.

Governing law:
These terms and conditions are governed by the laws of the state of Queensland, Australia.

Contact us:
If you have any questions or concerns about these terms and conditions, please
contact us.